About Us
KeciaAnnJewelry is the perfect choice for fashion-forward individuals looking for quality and unique jewelry. Our pieces are crafted with the highest quality materials and designed with attention to detail. Our unique designs are sure to make you stand out from the crowd, while also providing an exceptional level of quality. Whether you are looking for a statement piece or something more subtle, KeciaAnnJewelry has something for everyone.
Our Shipping Policy
PROCESSING TIME
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 7-10 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 4 business days to process. This is just an estimate and doesn't include weekends or holidays.
SHIPPING RATES & TIMELINES
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
Your final shipping cost is displayed at the point of checkout.
SHIPPING FEES
Shipping fees are non-refundable. If you refuse any shipments from keciaannjewelry.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
**We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
Our Exchange Policy
At KeciaAnn Jewelry we strive to provide each and every Guest with an experience that makes them feel confident in their purchase. We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may exchange or store credit on your item based on our current Exchange Policy.
Exchange are allowed within 10 days from the purchase (shipment) date
If there is damage to an item upon delivery, call our contact center immediately at 929-401-9947 for assistance.
Jewelry must be in good condition with all original certificates and accessories.
Watches Are final sale
Exchanges are NOT allowed on special order or on any watches.
Online purchase: Exchange through mail must include the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout can be substituted.
Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.